About the course

Our fast-paced digital economy has created a demand for a technically skilled and resourceful business workforce. The future is digital and this skill set is critical since marketing and sales success depends more and more on digital strategies to attract new customers while retaining and strengthening relationships with current customers. If you’re ready to enhance your sales and marketing career with Customer Relationship Management (CRM) and Customer Experience (CX) strategies, this one-year graduate certificate is for you.

　　The Customer Relationship Marketing and Sales Management program will level up your sales and marketing skills with the knowledge and ability to understand CRM as a business strategy:

　　Learn CRM and CX best practices, strategies, tactics, tools and techniques

　　Understand the strategic thinking behind CRM to facilitate informed decision-making

　　Explore various CRM technologies including, Salesforce, Tableau, MailChimp, Hubspot, LinkedIn Sales Navigator, Trailhead, etc. Scholarships - View all scholarships Internships

　　

Start dates and prices

Course fees are indicative and should be used as a guide. Speak to a counsellor to get an accurate price.

　　Duration: 30 Week(s)Fees: Not available

Intake	Location
Winter (January), 2024	London
Summer (May), 2024	London
Fall (September), 2024	London
Winter (January), 2025	London
Summer (May), 2025	London
Fall (September), 2025	London
Winter (January), 2026	London
Summer (May), 2026	London

　　

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How to apply

Entry requirements for Fanshawe College

A Two- or Three-Year College Diploma, or a Degree

　　(Note: minimum 'C+' average or cumulative 2.5 GPA)

　　OR

　　Acceptable combination of related work experience and post-secondary education as judged by the College*

　　OR

　　Five years of work experience in the Marketing/Business field as judged by the College to be equivalent

　　A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements

　　Test of English as a Foreign Language (TOEFL) test with a minimum score of 88 for the Internet-based test (iBT), with test results within the last two years

　　International English Language Testing System (IELTS) Academic test with an overall score of 6.5 with no score less than 6.0 in any of the four bands, with test results within the last two years.

　　

English language requirements

　　6.5

　　Overall IELTS band score

　　Book IELTS

　　About IELTS

　　Practice and prepare

　　TOEFL Internet based overall score: 88.0

　　

Application deadline:

This date isn’t available – speak to an IDP counsellor to get detailed information.

　　

Further information

Career outcomesIf you aren’t eligible for the above entry requirements, you might want to explore pathway options at Fanshawe College. If you want to find out more, please speak to our counsellors.

　　Pathway options to study at this institution

　　

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