About the course

Callers are frantic and they are depending on you. Can you stay calm, collect the information needed and direct the appropriate responses to Telecommunicators in 911, Fire, Emergency Medical and Police communication centres face this pressure every shift. They must work at a fast pace, make decisions and use good judgment – all requirements of this profession. Training provided is also suitable for non-emergency call centres. This program is unique in that it is the only program endorsed by an internationally recognized public safety communications regulatory body, the Association of Public Safety Telecommunications Officials (APCO). Students participate in extensive simulations using up-to-date industry computer-aided dispatch software. Focus is also put on student wellness and well-being as “helpers” by providing training in self-care, resilience, mindfulness and mental health. Scholarships - View all scholarships Internships

　　

Start dates and prices

Course fees are indicative and should be used as a guide. Speak to a counsellor to get an accurate price.

　　Duration: 2 Year(s)Fees: Not available

Intake	Location
Winter (January), 2024	Oshawa
Fall (September), 2024	Oshawa
Winter (January), 2025	Oshawa
Fall (September), 2025	Oshawa
Winter (January), 2026	Oshawa

　　

How to apply

Entry requirements for Durham College

Ontario Secondary School Diploma (OSSD) or Mature Student Status

　　AND

　　Grade 12 English (C or U)

　　POST-ADMISSION REQUIREMENTS

　　Current Canadian Heart and Stroke Foundation CPR (Level C) (within one year)

　　Current standard first aid certificate (within three years)

　　Grade 12 English (C or U) (minimum 60 per cent) Academic IELTS: 6.0, no band score less than 5.5 , IBT TOEFL: 80, with minimum section scores of 20

　　

Application deadline:

This date isn’t available – speak to an IDP counsellor to get detailed information.

　　

Further information

Career outcomesIf you aren’t eligible for the above entry requirements, you might want to explore pathway options at Durham College. If you want to find out more, please speak to our counsellors.

　　Pathway options to study at this institution

　　

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